Valued Added Services

With the convenience of our customers in mind, MSIG provides supporting services and information technology solutions to complement our insurance products.

For Individual Clients

  • Worldwide 24-hr Assistance Hotline with worldwide emergency medical evacuation service and payment guarantee services for our Travel, Healthcare and Overseas Student Insurance products.
  • Nationwide 24-hr Toll Free Assistance Hotline for out Motor and Home Insurance products.
  • Over 400 motor workshops on MSIG's panel providing a 6 months' warranty on all repairs carried out by them.
  • Home Assist is extended to provide referral services for electrical wiring, plumbing, air conditioning, locksmith, cleaning and roof repairs. Even maid referral services.


For Corporate Clients

  • Quality Risk Management Services and Loss Prevention Services are provided via our affiliated professional company, MSI Risk Consultancy Services (Malaysia) Sdn Bhd.
  • Thermo Inspection Services - Detection of potential electrical hotspots by an advanced thermo tracer/infrared device.
  • Over 200 survey and settling agents worldwide for Marine Cargo Insurance.


Business To Business (B2B) Link

  • Genlink (General Insurance Linkage) is MSIG's business-to-business (B2B) internet link between MSIG's intermediaries/corporate clients to MSIG. The portal enables MSIG partners to
  • Enquire on its clients, policy details, claims status and discounts.
    Conduct its own policy issuance (renewals and new business) for Motor, Marine, Fire, Home, Travel, Personal Accident and other selected products.


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