We have established a reputation of settling claims promptly and fairly, guaranteeing our customers action on every claim within 24 hours. We devote the same care and attention to processing any claim, be it a simple straightforward claim or a large one.
Basic claims handling:-
- We immediately assign Adjusters on notification of claim.
- We treat customers and intermediaries with respect and sensitivity to encourage cooperation from all parties involved.
- We liaise with Adjusters to expedite the report within 7 working days on Motor Own Damage and 14 working days on non-Motor claims.
- We approve legitimate claims within 5 working days on receiving fully-completed claim form and relevant documents.
- We support out Marine Cargo Insurance with an extensive network of surveying and settling agents worldwide.
- We offer settlement on theft of motor vehicles within 4 months from date of notification or when police investigations are completed, whichever is earlier.
- We provide full assistance to claimant in making claim a hassle-free affair.
- We are highly pro-active in attending to all claims.
- We monitor the quality of services from our external service providers, such as Adjusters, Surveyors and Lawyers.
- We provide adequate training to ensure staff are competent in handling claims.